We pride ourselves on giving all our customers a high standard of quality service. However, if you wish to make a complaint, please call our offices on 01933 271717 and ask to speak to one of the call centre managers.


Our office opening hours are 8:30 am – 5 pm Monday to Thursday and 8:30 am – 1:30 pm on Fridays.


Alternatively, you can write to Micaela Brewer or Aisha Smith at our Address below:


Jem Sales & Marketing

3 Tower Court

Irchester Road


NN29 7RW


We will do our utmost to resolve any complaints within a 7-day time frame and 21 days for any complaints that need further investigation.


Jane Evans

Managing Director