CUSTOMER COMPLAINTS 

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We pride ourselves on giving all our customers a high standard of quality service. However, if you wish to make a complaint, please call our offices on 01933 271717 and ask to speak to one of the call centre managers.

 

Our office opening hours are 8:30 am – 5 pm Monday to Thursday and 8:30 am – 1:30 pm on Fridays.

 

Alternatively, you can write to Micaela Brewer or Aisha Smith at our Address below:

 

Jem Sales & Marketing

3 Tower Court

Irchester Road

Wellingborough

NN29 7RW

 

We will do our utmost to resolve any complaints within a 7-day time frame and 21 days for any complaints that need further investigation.

 

Jane Evans

Managing Director