Dissatisfied customers usually don't let the company know they're unhappy. How many dissatisfied customers does your organisation have? Harvard researchers found that an alarming 96% of unhappy customers do not complain to the offending company!
Guessing how many dissatisfied customers you have can therefore be a bit of a mystery. Researchers also found that for every 25 dissatisfied customers, between 200 and 500 additional people hear about their negative experience!
This means that one unhappy customer may, over time, complain to 8 to 20 people!
Step 1: Email firstname.lastname@example.org or fill out the form provided.
Step 2: Include ‘Online Enquiry’ to receive free CATI set up worth £500 should your project go ahead.
Step 3: Review your proposal and if you find a better deal elsewhere claim a £20 donation to a charity of your choice.