Telephone Surveys

Telephone Surveys

Every year we conduct over 100,000 telephone surveys across a diverse range of B2B and B2C customers covering a diverse range of research topics such as:

• Customer satisfaction
• Brand awareness
• Net promoter
• Mystery shopping
• Pricing

Why are Telephone Surveys one of the most common research methodologies?

Your customers are likely segmented into different groups based on their purchasing history, geographic location, and much more.

Using telephone surveys is the most certain way of controlling the number of respondents across the research sample to ascertain a balanced quota.

How can you be sure that your telephone survey asks the right type of questions?

We always pilot the survey and, with the respondents’ permission, share anonymous call recordings with you.

This gives you the peace of mind that your telephone research is meeting your business objectives, delivering an output of actionable results.