Why are Telephone Surveys one of the most common research methodologies?
Imagine you have customers that are segmented into different customer groups based on their demographics, purchasing history, geographic location, and much more. Using telephone surveys is the most certain way of controlling the number of respondents across the research sample to ascertain a balanced quota of respondents.
So how can you be sure that your telephone survey asks the right type of questions to give you the actionable data and analytics to make positive business decisions for you?
Watch our testimonial from Tarmac (Blue Circle) - a leading UK construction company - who have utilised our telephone survey service for over five years:
Watch our video to learn the benefits of telephone surveys, JEM's expertise and experience in this field, and how to take advantage of our free CATI set up worth £500:
We will always pilot the survey and, with the customer’s permission, share call recording(s) without revealing who they are. This gives you the peace of mind that your telephone research is reaching the business objectives you imagined it would, delivering an output of actionable results.
Every year we conduct over 100,000 telephone surveys across a diverse range of B2B and B2C customers, covering a diverse range of research topics such as customer satisfaction, brand awareness, net promoter, mystery shopping, pricing and many more.